Privacy Policy

Last Updated: May 20, 2025

1. Introduction

TrackAlways Africa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our vehicle tracking and fleet management services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Express interest in obtaining information about our products or services
• Participate in activities on our website
• Contact customer support

Personal information may include your name, email address, telephone number, company name, job title, and any other information you choose to provide.

2.2 Vehicle and Tracking Data

When you use our vehicle tracking services, we collect data including:

• Vehicle location data
• Speed and movement information
• Fuel consumption metrics
• Video footage (for video telematics services)
• Other telemetry data from connected devices

2.3 Automatically Collected Information

When you access our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Access times
• Pages viewed
• Other browsing information

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, operating, and maintaining our services
• Improving, personalizing, and expanding our services
• Understanding and analyzing how you use our services
• Developing new products, services, features, and functionality
• Communicating with you about our products and services
• Sending you marketing and promotional communications
• Finding and preventing fraud
• For compliance purposes, including enforcing our Terms of Service

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

4.1 By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

4.2 Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.3 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access personal information we hold about you
• The right to request that we correct any personal information we hold about you
• The right to request that we delete any personal information we hold about you
• The right to opt-out of marketing communications

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: